Sales conditions

The offer and sale of products on our website (“http://www.cremask.com”) are governed by these General Terms and Conditions of Sale.

SUBJECT OF THE CONTRACT: The “online” contract refers to the distance contract, ie the legal transaction concerning movable goods and / or services stipulated between a supplier and a consumer and / or customer within a system of distance selling organized by the supplier who uses the remote communication technology called “internet” for that contract.
All contracts, therefore, will be concluded directly through access by the consumer and / or customer to the corresponding internet site at https://www.cremask.com/it where, following the procedures indicated, it will end the contract for the purchase of the asset.

The products purchased on https://www.cremask.com/it are sold directly by Printing Center Service (“the Seller”), PI 01369630197. The registered office of Printing Center Service is :, Via G. Galilei, 32/38 , 26010 Campagnola Cremasca (CR), Italy. You can request any information through our support services by contacting Customer Service by e-mail at info@cremask.com. It will be possible to find information about orders and shipments, refunds and the return of products purchased on https://www.cremask.com/it.
Remember that you can always contact the Seller by e-mail at the following e-mail address: info@cremask.com. For any other legal information, consult the sections: Privacy Policy and Return Policy.

  1. OUR COMMERCIAL POLICY
    1.1 These General Terms and Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on https://www.cremask.com/it among users of https: //www.cremask. com / en.
    1.2 The General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than the Seller that are present on http://www.cremask.com/it through links, banners or other hypertext links. Before sending orders and purchasing products and services from parties other than the Vendor, we advise you to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of electronic commerce among users of https://www.cremask.com/it and third parties.
  2. HOW TO CONCLUDE THE CONTRACT WITH THE SELLER
    2.1 To conclude the contract of purchase of one or more products on https://www.cremask.com/it, you will have to fill in the order form in electronic format and send it to the Vendor, electronically, following the relative instructions.
    2.2 The order form contains a reference to the General Conditions of Sale and the Information on the Right of Withdrawal, a summary of the information on the essential characteristics of each product ordered and the relative price (inclusive of taxes excluding customs duties, to customer), the means of payment that you can use to purchase each product and the methods of delivery of products purchased, shipping costs and delivery, the conditions for the exercise of your right of withdrawal and the methods and timing for returning the purchased products.
    2.3 The contract is concluded when the Seller receives, via computer, your order form, subject to verification of the correctness of the data relating to your order.
    2.4 Before proceeding with the purchase of the products, by sending the order form, you will be asked to carefully read the General Conditions of Sale and the Right of Withdrawal Notice, to print or reproduce a copy for your personal use.
    2.5 The order form will be filed in our database for the period of time required to process orders and in any case in accordance with the law.
    2.6 Before proceeding with the transmission of the order form, you will also be asked to identify and correct any errors in data entry.
    2.7 The language available to conclude the contract with the Seller is Italian.
    2.8 Once the contract is concluded, the Seller will process your purchase order.
    2.9 The Seller may not process your purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of products. In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not processed your purchase order, specifying the reasons.
    If the products are no longer available or on sale at the time of your last access to the site or sending the order form, it will be the Seller’s responsibility to notify you promptly and in any case within ten (10) days from the day following the one in which you have sent your order, the possible unavailability of the ordered products. In case of forwarding the order form and payment of the price, the Seller will refund the amount already anticipated by you.
    2.10 By transmitting the order form electronically, you unconditionally accept and undertake to observe, in relations with the Seller, these General Conditions of Sale. If you do not share some of the terms in the General Conditions of Sale, please do not submit the order form for the purchase of products on https://www.cremask.com/it.
    2.11 By submitting the order form expressly declares to be of age, to know and accept the General Conditions of Sale and additional information contained in https://www.cremask.com/it, also referred to by links, including the Privacy Policy and Information on the Right of Withdrawal.
    2.12 Once the contract is concluded, the Seller will send you a summary of the purchase order by e-mail, containing the information already expressed in the order form (billing and shipping address, product / s purchased, respective price, method of payment).
  3. GUARANTEES AND INDICATION OF PRODUCT PRICES
    3.1 The Seller does not sell used, irregular or inferior products to the corresponding standards offered on the market.
    3.2 The essential characteristics of the products are presented on https://www.cremask.com/it within each product page. The images and colors of the products offered for sale on https://www.cremask.com/it may not correspond to the real ones due to the Internet browser and the monitor used.
    3.3 Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form.
    3.4 Purchase requests from countries not included among those shown on the list in the order form can not be accepted by the Seller.
    3.5 The Seller, in the event of exercising your right of withdrawal, has the right not to accept the return of products that have been altered in their essential and qualitative characteristics or that have been damaged.
  4. PAYMENTS
    4.1 For the payment of the price of products and shipping costs you can follow one of the methods indicated in the order form.
    4.2 In the case of payment by credit card, the financial information (for example, the credit / debit card number or the date of its expiration) will be forwarded, via encrypted protocol, to PayPal or to other banks, which provide the relative electronic payment services at a distance, without any third party having access to them in any way. Moreover, this information will never be used by the Seller other than to complete the procedures related to your purchase and to issue the related refunds in the event of any refunds of the products, following the exercise of your right of withdrawal, or if it becomes necessary prevent or report to the police the commission of fraud on https://www.cremask.com/it. The price for the purchase of the products and the shipping costs, as indicated in the order form, will be charged at the time the order is concluded.
  5. SHIPPING AND DELIVERY OF PRODUCTS
    The shipment, unless otherwise indicated, is by express courier within 10 working days of receipt of payment. Delivery to the Islands may require one more day. Once the shipment has been completed, you will receive an e-mail confirming the shipment with the indication of the Courier used and the tracking number to be able to monitor your shipment directly on the courier’s website.
  6. CUSTOMER SERVICE
    You can request any information through our support services: contact Customer Service at info@cremask.com.
  7. RIGHT OF WITHDRAWAL
    7.1 You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days from the day of receipt of the products purchased on https://www.cremask.com/it. It is not possible to change one product chosen with another.
    7.2 To cancel the contract, you must return the products to the Seller within fourteen (14) days from when you received the products.
    7.3 The expenses that you will have to pay are those for returning the purchased products, or the costs related to the shipper that will be used.
    7.4 The Right of Withdrawal – in addition to compliance with the terms and procedures described in paragraphs 7.1, 7.2 and 7.3 – is to be exercised correctly if the following conditions are fully met:
    -) the products must not have been used, washed or damaged;
    -) the products must be returned in their original packaging;
    -) returned products must be shipped within fourteen (14) days from the date you received the products.
    7.5 If the Right of Withdrawal is exercised following the procedures and terms indicated in this paragraph 7, the Seller will reimburse any sums already collected for the purchase of the products.
    7.6 The amounts will be reimbursed by the Seller as soon as possible and, in any case, within 14 (fourteen) days from the date on which the Seller was informed of the decision to withdraw from the contract.
    7.7 If the methods and terms for exercising your right of withdrawal are not respected, as specified in this paragraph 7, you will not be entitled to reimbursement of the sums already paid to the Seller; however, you may re-collect, at your expense, the products in the state in which they were returned to the Seller. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.
  8. REFUND TIMES AND METHODS
    8.1 The refund will be made by the Seller as soon as possible, and in any case within 14 (fourteen) days from the date on which the Seller was informed of the decision to withdraw from the contract. The Seller will make the refund using the same payment method used for the initial transaction, unless otherwise communicated.
    8.2 If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the repayment of the sums, in case of exercise of the right of withdrawal, will be performed by the Seller, in any case, against those who made the payment.
    8.3 In case of exercise of the right of withdrawal the shipping costs will be at your expense, including the responsibility in case of loss or damage of the products.
  9. PRIVACY
    9.1 You will be able to obtain information on how we process your personal data by accessing the Privacy Policy.
    9.2 For any other information on our Privacy Policy you can send requests to the following e-mail address: info@cremask.com or to the address of the Seller’s registered office: Printing Center Service Via G. Galilei, 32/38, 26010 Campagnola Cremasca ( CR), Italy.
  10. APPLICABLE LAW AND DISPUTE RESOLUTION
    10.1 The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code, with specific reference to the legislation on distance contracts and by the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.
    10.2 The user and Printing Center Service agree to submit exclusively to the jurisdiction of the Court of Cremona.
  11. CHANGE AND UPDATE
    The General Conditions of Sale are modified from time to time also in consideration of possible regulatory changes. The new General Conditions of Sale will be effective from the date of publication on https://www.cremask.com/it.